Privacy Policy
Last Updated: June 2026
1. Introduction
UAB Dragonwood.eu (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, create an account, or otherwise interact with us.
2. Data Controller
The data controller responsible for your personal data is:
UAB Dragonwood.eu
Company Code: 305696447
VAT Code: LT100014437418
Address:
Įmonių street 13
Garliava, 53204
Kaunas Municipality, Lithuania
Email: sales@dragonwood.eu
Phone: +370 683 16000
3. Personal Data We Collect
We may collect the following categories of personal data:
Information You Provide
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Company name (if applicable)
- VAT number (if applicable)
- Payment-related information
- Messages submitted through contact forms
Information Collected Automatically
- IP address
- Browser type and version
- Device information
- Website usage data
- Cookies and similar technologies
Order Information
- Products purchased
- Order history
- Payment status
- Delivery information
4. How We Use Your Personal Data
We process personal data for the following purposes:
- Processing and fulfilling orders
- Delivering products and services
- Managing customer accounts
- Providing customer support
- Communicating regarding orders and inquiries
- Preventing fraud and ensuring website security
- Meeting legal and tax obligations
- Improving website functionality and user experience
- Sending marketing communications where consent has been provided
5. Legal Basis for Processing
We process personal data under one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Consent provided by the user
Where processing is based on consent, consent can be withdrawn at any time.
6. Payment Processing
Payments are processed through secure third-party payment providers.
We do not store full payment card information on our servers.
Payment providers process personal data according to their own privacy policies and applicable legal requirements.
7. Sharing Personal Data
We may share personal data with:
- Payment service providers
- Shipping and logistics companies
- IT service providers and hosting companies
- Accounting and legal advisors
- Government authorities where required by law
We do not sell personal data to third parties.
8. International Transfers
Where personal data is transferred outside the European Economic Area (EEA), appropriate safeguards will be implemented in accordance with GDPR requirements.
9. Data Retention
We retain personal data only as long as necessary for the purposes described in this Privacy Policy, including compliance with legal, accounting, and tax obligations.
Order and accounting records may be retained for periods required under applicable laws.
10. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of personal data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us using the details provided below.
11. Cookies
Our website uses cookies and similar technologies to:
- Ensure proper website functionality
- Remember user preferences
- Analyze website traffic
- Improve user experience
- Support marketing and advertising activities
You can manage cookie preferences through your browser settings.
Where required by law, we will request your consent before placing non-essential cookies on your device.
12. Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, disclosure, or alteration.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
13. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites.
Users should review the privacy policies of any external websites they visit.
14. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.
15. Contact Information
For questions regarding this Privacy Policy or your personal data, please contact:
UAB Dragonwood.eu
Įmonių street 13, Garliava, 53204, Kaunas Municipality, Lithuania
Email: sales@dragonwood.eu
Phone: +370 683 16000
If you believe your rights have been violated, you have the right to lodge a complaint with the relevant data protection authority.
