Last Updated: June 2026
1. General Information
This website is operated by Dragonwood.eu. Throughout the site, the terms “we”, “us”, and “our” refer to Dragonwood.eu.
Company Information:
UAB Dragonwood.eu
Company Code: 305696447
VAT Code: LT100014437418
Address:
Įmonių street 13
Garliava, 53204
Kaunas Municipality, Lithuania
Email: sales@dragonwood.eu
Phone: +370 683 16000
By accessing our website and/or purchasing products from us, you agree to be bound by these Terms and Conditions.
2. Products and Services
We make every effort to display our products accurately. However, actual product colors, dimensions, textures, and appearances may vary slightly from those displayed on your screen.
We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.
3. Orders
By placing an order, you confirm that:
- You are at least 18 years old or have permission from a parent or legal guardian.
- All information provided during checkout is accurate and complete.
- You are authorized to use the selected payment method.
We reserve the right to refuse or cancel any order at our sole discretion.
4. Prices and Payments
All prices displayed on the website are shown in EUR (€).
Where applicable, VAT is included according to Lithuanian and European Union regulations.
Payment must be completed before products are dispatched.
We reserve the right to change prices at any time without prior notice.
5. Shipping and Delivery
We deliver to selected countries within the European Union and other regions where shipping is available.
Delivery times are estimates and may vary due to circumstances beyond our control, including customs procedures, carrier delays, weather conditions, or public holidays.
Ownership and risk of loss transfer to the customer upon delivery.
6. Returns and Refunds
Consumers have the right to withdraw from a purchase within 14 days of receiving the goods in accordance with applicable European Union consumer protection laws.
To initiate a return, please contact:
Email: sales@dragonwood.eu
Phone: +370 683 16000
Returned products must be unused, undamaged, and returned in their original packaging where reasonably possible.
Refunds will be processed after inspection of the returned goods and issued using the original payment method.
The customer may be responsible for return shipping costs unless otherwise required by law.
7. Warranty and Defective Products
Customers are entitled to statutory warranty rights under applicable consumer protection laws.
If you receive a defective or damaged product, please contact us as soon as possible with details and photographs of the issue.
8. Intellectual Property
All content on this website, including text, images, graphics, logos, designs, and other materials, is the property of UAB Dragonwood.eu or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, UAB Dragonwood.eu shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
10. Privacy
Personal data is processed in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR).
11. Force Majeure
We shall not be liable for delays or failure to perform obligations resulting from events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, governmental actions, or technical failures.
12. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Lithuania.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Lithuania.
13. Contact Information
For any questions regarding these Terms and Conditions, please contact:
UAB Dragonwood.eu
Įmonių street 13, Garliava, 53204, Kaunas Municipality, Lithuania
Email: sales@dragonwood.eu
Phone: +370 683 16000
